nnko's Privacy Policy — Your Data Is Our Responsibility

01Introduction and Scope

nnko ("we", "us", or "platform") is a trusted online betting and casino platform in Bangladesh. We give the highest priority to our users' privacy. This Privacy Policy ("Policy") explains how nnko collects, processes, stores, and protects your personal information.

By accessing nnko.cam or registering as a user, you acknowledge that you have read this Privacy Policy in full and agree to its terms. If you do not agree with any part of this Policy, please stop using our platform.

02What Information Do We Collect?

nnko collects only the information necessary to provide our services. The types of information we may collect are described in detail below.

A. Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — 21+ required)
• National ID card or passport number
• Current address

B. Contact Information

• Email address
• Mobile number (for bKash, Nagad, Rocket, Upay transactions)

C. Financial Information

• Payment method details (bKash number, Nagad number, Rocket number, Upay details, bank account information)
• Transaction history and amounts
• Deposit and withdrawal records

D. Technical Information

• IP address and device type
• Browser version and operating system
• Platform login times and activity logs
• Cookies and session data

E. Gaming Activity Information

• Play history, bet amounts, and results
• Bonus and promotion usage records
• VIP tier level and cashback details

03How Is the Collected Information Used?

nnko uses your information only for lawful and fair purposes. We respect your personal privacy and never sell your information to third parties.

• Account Verification: To confirm your identity and age during the registration process.
• Service Delivery: To manage betting, casino games, transactions, and customer support.
• Financial Security: To prevent fraud, money laundering, and illegal activity.
• Support: To improve your 24/7 live chat and email support experience.
• Bonuses and Promotions: To send you bonus offers based on your eligibility.
• Responsible Gaming: To monitor gaming behaviour and provide assistance when needed.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To analyse and enhance the user experience.

04Information Sharing and Third Parties

nnko does not generally share your personal information with third parties. However, there are certain situations where sharing information may be necessary, as described below.

Payment Processors

Necessary financial information may be shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete your transactions. These partners follow their own privacy policies and operate under our instructions.

Technology Providers

Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) and platform infrastructure providers may access limited technical data to operate the service.

Legal Obligations

In the event of a court order, government directive, or legal requirement, we may be obliged to share relevant information with the appropriate authorities. In such cases we will provide only the minimum information required by law.

Emergency Situations

In cases of fraud, illegal activity, or a direct threat to a user's safety, necessary information may be passed to the relevant authorities.

05Cookies and Tracking Technology

nnko uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that ensure the platform functions correctly.

Essential Cookies

These cookies are essential for the platform's basic operations — such as maintaining login sessions, security verification, and processing transactions. Without them, the platform cannot function properly.

Performance Cookies

These cookies tell us which pages of the website users visit most, where issues occur, and what the overall quality of service is like. This information is collected entirely anonymously.

Functional Cookies

These cookies remember your preferences (language, display settings) so you do not have to set them up again on your next visit.

06Data Security and Protection Measures

nnko uses industry-standard security technology to protect your personal information. Our security infrastructure operates at the following levels:

• SSL Encryption: All data transmitted between your browser and our servers is secured with 256-bit SSL encryption.
• Encrypted Database: Your sensitive information (passwords, financial details) is always stored in an encrypted state.
• Two-Factor Authentication: Two-step verification is available for account access.
• Regular Security Testing: Our systems undergo regular security audits and vulnerability assessments.
• Access Controls: Only authorised staff can access your information, and every access is logged.
• Firewall and Intrusion Detection: Real-time threat detection systems are active.

While we are committed to ensuring the highest level of security, no method on the internet is completely secure. Keep your account password confidential and do not share it with anyone.

07Data Retention Period

nnko retains your information only for as long as necessary. The retention period depends on the type and purpose of the information.

• Active Account Data: All necessary information is retained for as long as the account remains active.
• After Account Closure: Information required for legal compliance and dispute resolution may be retained for up to five years.
• Financial Records: Retained for the period required by tax and regulatory obligations.
• Log Files: Security logs are generally retained for 90 days to 1 year.

After the retention period ends, data is securely deleted or anonymised.

08Your Rights and Controls

nnko believes you should have control over your own information. You may exercise the following rights:

Right to Access Information

You may request details of the information nnko holds about you at any time. We will endeavour to respond within 30 business days.

Right to Correct Information

If any of your information is incorrect or out of date, you may request a correction. Let our support team know and we will update it promptly.

Right to Opt Out of Marketing Communications

You may ask our support team at any time to stop receiving promotional emails or messages from us.

Right to Close Your Account

You may request the closure of your nnko account. However, some information may be retained for a set period due to existing legal or regulatory requirements.

09Protection of Minors

nnko is for users aged 21 and above only. We do not knowingly collect or process information from minors (those under 21). An age verification process is followed at the time of registration.

If we become aware that a person under the age of 21 is using our platform, we will immediately suspend their account and delete all associated information.

We ask parents to monitor their children's online activity and to use parental control software to restrict access to gaming platforms.

10Policy Changes and Updates

nnko may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• The update date will be published on this page.
• For notable changes, a notice will be sent to your registered email address.
• Upon your first login after a change, you may be asked to confirm acceptance of the updated policy.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

11Contact and Support

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our privacy team will resolve your issue as quickly as possible.

For more information, visit our Terms and Conditions and Responsible Gaming pages. Our FAQ section may also be helpful for any questions you have.